Please browse through our frequently asked questions for answers to common queries regarding the service we provide.
- I am not happy with the service that I have received what do I do?
- My consignment has been held/detained by port health what do I do?
- Are there any import conditions for my consignment?
- Is my fishery health certificate compliant with the new format?
- When is my container going to be examined?
- Do the new plastics rules apply to dog and other pet food bowls and containers?
- How can I ensure that my container clears port health promptly?
- How do I access EU Legislation
- How long will it take for my container to be examined?
- How much will I be charged for the examination of my consignment?
- Pre-notification what are the rules?
- Submitting information about a consignment
- What are the rules about importing composite POAO?