The Port Health office is open:
Monday to Thursday - 6.30am to 10.00pm
Friday - 6.30am to 9.30pm
Saturdays and Sundays - 6.30am to 2.30pm
Our staff are always pleased to try and help. If you are contacting us about your consignment please make sure that you have the UCN or container number available so that we are able to locate the relevant information in order to best assist you.
Before you contact us please check our frequently asked questions:-
At port health we are pleased to be able to assist importers with enquiries in relation to the law that applies to their imports. However, we are only able to provide advice in respect of consignment that are to be imported through Felixstowe.
If you have a general enquiry about a new product that you are thinking about importing and you do not yet know which port you intend to use there are other sources of information. To find sources of further information about import controls and the relevant rules please read the pages relating to border controls on this site
If you are importing through Felixstowe please complete this import enquiry form in order to provide us with the information that we need to assist you.
Please note:- At busy times responses to import enquiries may be delayed. The checking of consignments in port has to be our priority at all times.
There are arrangements in place to handle emailed information for your consignment.
By Phone 01394 613330
By Fax 01394 613331